This policy explains when an item bought from APEX SPORTS ZONE SDN. BHD 202601029569(1691664-V) can be exchanged, refunded or returned.
Refund Eligibility
An item is not exchangeable or refundable as a rule. The customer can only request one when:
The wrong item was sent.
The item does not match the specifications, description, features or information advertised.
The item arrived spoiled, damaged or defective.
Delivery took longer than the shipping policy’s stated timeline.
Evidence the Customer Must Provide
A request needs proof. The customer must supply:
A continuous unboxing video showing the unopened parcel, the shipping label, the packaging and the item itself.
A first-use video, where the situation calls for one.
Photographs, order details or any other document we ask for.
How to Submit a Request
The customer sends the request to apexsportszone@outlook.com within 24 hours of receiving the item. A request sent after that 24-hour window, or without the evidence above, will be refused.
Questions about a return, refund or exchange? Reach us through any of the channels below.
📧 Email: apexsportszone@outlook.com
🏢 Address: NO 38 (BAWAH), JALAN PERDAGANGAN, PUSAT PERDAGANGAN BUKIT PASIR, 84600 PAGOH JOHOR
🌐 Website: https://apexsportszones.com/contact-us/